Support
We actually pick up the phone.
No ticket system. No chatbot. Direct access to the team that builds the platform — based in Newcastle, NSW.
Get in touch
Contact our team directly
Call us
Pick up the phone and our team will answer. No hold queues, no call centres. The fastest way to reach us.
Mon–Fri, business hours AEST
Email us
Direct email to our team. Expect a response within hours — often much faster.
Monitored daily
What's included
Support that's actually supportive
Every easylodge client gets full access to our support team, platform updates and training — all included in the monthly fee. No tiers, no extra charges.
Direct phone support
Call us and we'll actually pick up. No ticket system, no chatbot, no hold queue. You reach the Newcastle team directly — including the founder when needed.
- Direct line to the Newcastle development and support team
- Access to the founder and MD when needed
- Unlimited calls — no support tiers
Weekly platform updates
The platform is updated every week at our cost, at no additional charge to you. $1.46M invested in R&D in FY2025 — all passed on to clients as new features and improvements.
- No version upgrades to purchase — all updates automatic
- New features delivered continuously
- All development conducted in-house in Newcastle
Training & onboarding
Comprehensive training included for your whole team — as many sessions as you need. Tailored specifically to your workflow and your product configuration.
- Unlimited training sessions — included
- Originator™ and Servicer™ training tailored to your workflow
- Distributor portal training and ongoing guidance
Configuration & customisation
Need a change to your workflow, a custom report or a new product configuration? Our team turns requests around in hours and days — not weeks and months.
- Rapid turnaround on configuration changes
- Custom reports, documents and portals available
- All development in-house — no outsourced partners
Email us
Direct email to our team. Expect a response within hours — often much faster.
Ready to get started?
Book a 30-minute demo. We show you the live platform — no slides, no pitch deck.